At Trindade Essence, we strive for perfection in every detail. If you are not entirely satisfied with your purchase, we offer a seamless returns process for our UK customers. Items must be returned in their original, unopened packaging within 14 days of delivery. For hygiene reasons, used beauty tools and skincare products cannot be returned. Refunds will be processed to your original payment method within 5-7 business days upon receipt and inspection of the items. Please contact our concierge team at hello@trindadeessence.com to initiate your return.